We're Here for You.
Not through tickets. Through actual conversations. Our team is ready to help you with setup, configuration, troubleshooting, and anything else your business needs.
Choose How You'd Like to Reach Us
We believe in personal support. Pick the channel that works best for you — a real person will respond.
Email Support
Write to us for any query — billing, technical, setup, or general. We'll get back to you promptly.
Email To Support Response within 24 hoursWhatsApp Support
Message us directly on WhatsApp for quick questions, demo requests, or real-time troubleshooting.
Share Your Query Typically replies within minutesSchedule a Call
Prefer to talk? Book a quick call with our team for demos, onboarding, or complex queries.
Book A 15-Min Call Mon–Fri, 10 AM – 7 PM ISTCommon Topics
Find quick guidance on the most common areas. If you need more help, just reach out.
Getting Started
New to BotlinQ? Our team will set up your account, configure automation for your business, and train your team — personally.
WhatsApp Setup
WhatsApp Business API setup, number verification, template approvals, and conversation charge queries.
Instagram Automation
Instagram DM automation, comment automation, account connection, and Meta permissions.
Website Widget
Installing the BotlinQ chat widget on your website, WordPress, Shopify, or custom-coded sites.
AI Agents & Flows
Configuring AI Agents, setting up conversation flows, lead qualification rules, and automation logic.
Billing & Subscription
Plan upgrades, downgrades, invoices, GST details, WhatsApp conversation charges, and payment queries.
Integrations
Connecting BotlinQ with your CRM, Google Sheets, Calendar, payment gateway, or other tools.
Analytics & Reports
Understanding your dashboard, lead reports, conversation analytics, and performance metrics.
Account & Security
Password reset, account access, data export, account deletion, and security concerns.
Frequently Asked Questions
Sign up for a free 7-day trial at botlinq.com. Once you register, our team will personally reach out to help you set up automation for your business. We configure everything for you — you don't need to figure it out on your own.
Not at all. BotlinQ is designed for business owners, not engineers. Our team handles the setup, configuration, and training. You focus on your business — we handle the technology.
BotlinQ provides AI automation across three channels from one dashboard: WhatsApp (via WhatsApp Business API), Instagram (DM and comment automation), and your Website (chat widget). All conversations appear in a single unified inbox.
WhatsApp conversation charges are fees mandated by Meta (WhatsApp's parent company) for businesses using the WhatsApp Business API. These are separate from your BotlinQ subscription fee and are based on the number and type of conversations. Our team will explain the exact pricing during setup so there are no surprises.
Yes. You can cancel your subscription at any time from your account dashboard or by contacting us at care@botlinq.com. Cancellation takes effect at the end of your current billing cycle. See our full Refund Policy for details.
We take data security seriously. All data is hosted on AWS, encrypted in transit and at rest, and protected by firewalls, VPC isolation, and role-based access controls. We comply with the Digital Personal Data Protection Act, 2023 (India) and GDPR (where applicable). See our full Security Policy and Privacy Policy.
Yes. The BotlinQ app is available on both Google Play Store (Android) and Apple App Store (iOS). Manage conversations, monitor performance, and respond to leads — all from your phone. Learn more about the app.
Every BotlinQ client gets personal support. We set it up for your business, configure it for your industry, train your team, and review performance. We're available through actual conversations — not ticket systems. You can reach us via email, WhatsApp, or a scheduled call.
Email us at care@botlinq.com with the subject line "Billing Issue — [Your Account Email]" and include the transaction details. We'll acknowledge within 24 hours and resolve it within 7 business days. For refund eligibility, please review our Refund Policy.
Email us at care@botlinq.com with the subject line "Security Concern — [Brief Description]". We take all security reports seriously and will acknowledge receipt within 24 hours. Please see our Security Policy for responsible disclosure guidelines.
Not Satisfied? Escalate to Us.
If you are not satisfied with the response from our support team, you may escalate your concern to our Grievance Officer.
Name: Anusha Kundu
Email: care@botlinq.com
Address: Prestige Atlanta, #10/12 Software Industry, 80 Feet Main Road, Koramangala 1A Block, Bengaluru – 560034, Karnataka, India
Acknowledgement within 24 hours. Resolution within 15 days.
Ready to Get Started?
Start your 7-day free trial. Our team will personally set it up for your business.
No Credit Card Required · 7-Day FREE Trial